Refund policy

Refund Policy

We want you to be happy with your purchase. You may request a return within 30 days of receiving your order.

To be eligible, items must be unused, in the same condition you received them, and in original packaging, with proof of purchase. To start a return, contact us through our Contact page with your order number. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Damaged, defective, or incorrect items: please inspect your order on arrival and contact us within 7 days with your order number and photos so we can make it right with a replacement or refund.

Non-returnable items: sale items and gift cards cannot be returned.

Return shipping: unless the item is damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Refunds: once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued to the original payment method; your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval and you have not received your refund, please contact us.

Exchanges: the fastest way to get a different item is to return the original and place a new order.